Career Summary

Visitors Bureau Managers provide information for visitors, meeting planners and travel agents including events calendar, restaurant listings and city news. They ensure that high standards of quality are consistently met and exceeded through focused and dedicated attention to service for city events, resorts and or hotels.

Visitors Bureau Managers serve as a public relations ambassador for activities and events and routinely rotate through each area reviewing the quality. Qaulity events are accomplished through a constant, visible profile in guest areas devoted to attending to all guest, vendor and team member needs for the best experience possible. Visitors bureau manager are the key liaison between the staff, vendors and guests to insure the best level of communication.

In addition, the visitors bureau manager must build a strong rapport with clients, vendors, city officials, higher management and staff members in order to strive to be one of the best. In the event that there is a problem, the manager will investigate the issue(s) and complaint. A log is kept to record the information and provide immediate guest recovery solutions. In order to keep business coming into the city or business, the visitors bureau manager seeks proactive measures to resolve issues and any potential future guest issues or barriers in service.