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Wireless Support Analyst

Career Highlights

  • Systems of mobility
  • Desk side support to training conferences
  • Lots of new career opportunities

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Career Summary

Wireless support analysts focus entirely on mobile systems. They help customers successfully organize, set up, troubleshoot and manage mobile devices. Wireless support analysts work on a variety of mobile equipment and or software such as bar code scanners, kiosks, and mobile hand held computers, mobile software or wireless networking components.

Mobile Wireless Support AnalystDepending on the specific job title a career as a wireless support analyst can range from desk side support in mobile communications or provide product training to employees or customers either in person or via web conference. Most entry-level wireless support analysts start in customer support with primarily responsibilities in providing the first level of technical support for wireless products and services.

However others choose to begin their career in sales. Corporate sales consultants specialize in more detailed product systems and they usually work as a team with a Sales Specialist. Other wireless support analysts specializing in the sales of mobile products will utilizing their wireless technology skills in such places as Verizon Wireless. Decision support analysts at Verizon Wireless use their SQL skills to support the marketing department.

No matter where you choose to make use of your skills, an hour online proves that the business world is moving mobile and wireless support analysts are in need.

Salary

$45,000*

Education

Requires a degree in:

  • Network Support Specialist
  • Technical Support
  • Network+ Certification

Career Skills

  • Provide problem identification and determination
  • Solve the majority of incoming calls in a timely and efficient manner
  • Compile ands submit written cases of issues and resolution
  • Develop better than average proficiency with wireless products
  • Demonstrated problem-solving abilities

Additional Information

References

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*Salary ranges based on location, experience, and demand. This number represents a rough nation-wide average.