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Usability Consultant

Career Highlights

  • Evaluate products
  • Review website readability
  • Make products / service more appealing
  • Enhance software ease of use

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Career Summary

Usability consultants work with designers and software developers to look at how a product meets consumer’s needs. They evaluate the product so that they can improve the product’s ease of use, increase user satisfaction, and minimize potential user errors. Usability consultants also help to increase the potential success of new website. They review the information design, website layout, creative writing, and they ensure overall quality assurance.

In some case a usability consultant will review products and or websites after they have been made available to consumers. This is so that a company can promote the next new and improved version or evaluate why a product or website isn’t performing as well as expected.

The work can involve testing products themselves or watching people use products either in an office or out “in the field”. Usability research has become sophisticated using special software such as eye-tracking software to analyze precisely what computer users are looking at on a computer screen.

It’s not all about consumers. Usability consultants are also used in perfecting employee software. Most employees don’t care how the technology works as long as it does work to do their job. A usability consultant can help make their jobs easier.

Website usability consultants simplify the user experience for websites, online reservation systems, software and gadgets. They use what they learn about human interaction and perfect a company’s product or service to best attract new customers and purchases. The primary strengths for a usability consultant will come from previous career experience working with both commercial and public organizations. Usability consultants rely on teamwork and innovative thinking on a consumer level.




Requires a degree in:

  • Psychology
  • Sociology
  • Technology Management

Career Skills

  • Information Architecture
  • Usability Testing
  • Company Branding
  • Project Management
  • Interpersonal Skills

Additional Information



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*Salary ranges based on location, experience, and demand. This number represents a rough nation-wide average.