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Technology Event Manager

Career Highlights

  • Providing technology information to company
  • Stay up to date with new & upcoming software
  • Also known as an Information Systems Manager

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Career Summary


Interview by Alivia Hunter of Janice Leerway, a Technology Event Manager.

What does a Technology Event Manager do?

I am responsible for informing all company employees of new and updated software. I monitor potentially new software releases and upgrades. Monitoring software includes reporting software outages and maintenance to the entire company or departments that it effects. Iím a liaison between my team and the groups with whom we work with on any software installations, removal and upgrades. Last of all, every technology change has to be documented and dated. When computer software is upgraded, changed or just worked on I enter the information that an internal technician gives to me. The information says what they did and when it was done. What does a typical day as a Technology Event Manager include?

I go over technical report logs to see what may have happened during the previous night or weekend. I collect and review status reports from different tech department team members regarding problems, questions and general information. I can log into the meetings via net meeting, or listen through headphones to meetings that are addressing the conditions, issues, challenges and status of various software releases/upgrades and the applications that they are being rolled into.

I do a lot of reading and responding to large amounts of email, as Technology Event Manager I am responsible for filtering through technical reports, charts and updates, which helps me to determine what is relevant to our department and or company. After this, I also answer and/or forward on questions regarding our companyís activity with emerging software events.

Then there are many meetings to physically attend, for gathering and distributing information. Iím responsible for creating weekly status reports, user reports and problem management statements.

What do you like best about your job?

Networking with other departments and people in the industry. The best information is collected in this way, and itís great to interface with real people!

What are the most challenging things about your job?

Trying to keep on top of the huge amount of information that comes to me through email, meetings, conventions and business seminars, press releases and numerous other methods; sometimes it can be really overwhelming.

How did you find this job? I put my resume online and made sure it got circulated through online search engines. Eventually one of the search engines produced my resume in a career candidate search and I received a phone call from a hiring manager, requesting an interview.

What is your educational background?

I attained a Bachelor of Arts in Visual Communications / Graphic Design from Western Washington University and I just completed a Certification Program in Help Desk Technology Management.

What skills are most important to succeed in your work?

Project management skills are very important to manage all the information coming in and going out to everyone at the company. You have to know how to talk to every department in the company and as well as vendors. I use my problem solving skills to understand a lot of the problem and upgrading issues and my managerial experience for all the meetings that I attend. Planning and organizational skills are essential to this career. My Graphic Design skills come in when I have to create documentation for new software procedures and reports.

Salary

$55000*

Education

A degree in one the following areas is needed:

  • Technology Management
  • Information Technology
  • Network Administration

Career Skills

  • Technology Networking
  • Creative Writing
  • Information Technology
  • Communications
  • Report generation

Additional Information

References

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*Salary ranges based on location, experience, and demand. This number represents a rough nation-wide average.